FAQ | Reverb

What is the mission of Reverb Cosmetics?

Our mission is to empower women by creating makeup that enhances beauty, fosters confidence, and honors individuality.

What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We’ll be happy to assist you with a return or exchange.

Can I change or cancel my order after it's been placed?

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please reach out to us immediately. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

Where do you ship to?

We offer shipping to most locations within the United States and internationally. For specific shipping information, please check our shipping policy or contact us for assistance.

How would you describe the products?

Our products are crafted with love, combining quality, precision, and vibrant shades to complement all skin tones.

What makes Reverb Cosmetics unique?

Reverb stands out for its focus on inclusivity, quality, and empowering women to embrace their unique beauty. Our lipsticks feature long-lasting, hydrating formulas that provide vibrant color without compromising comfort.

Do you offer gift cards?

Yes! Reverb Cosmetics offers gift cards in various denominations. You can purchase them on our website and send them to your loved ones for a perfect gift.

What is Reverb Cosmetics?

Reverb Cosmetics is a beauty brand offering high-quality, inclusive makeup designed to celebrate diverse skin tones and empower self-expression.

How should I store my lipstick to ensure its longevity?

To ensure the longevity of your lipstick, store it in a cool, dry place away from direct sunlight and heat. Keeping it in a makeup bag or drawer can help protect it from temperature fluctuations.

How long will it take to receive my order?

Orders typically ship within 2-5 business days. Delivery times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped.

How can I contact customer service?

You can reach our customer service team via email at info@reverbcosmetics.com or by phone at (404) 536-3150. We're here to assist you with any inquiries.

Are your lipsticks suitable for sensitive skin?

Our lipsticks are formulated to be gentle on the skin and are suitable for sensitive skin. However, we recommend doing a patch test before full application to ensure compatibility with your skin type.